Companies can put together customer service policies and directives but exceptional customer service comes from the heart of the people. When your team not only believes in exceptional customer service, but lives it, you don’t need a company directive. This internalized belief system and the subsequent actions, couple with a stellar product to deliver on the promise you make to your potential customers in each marketing campaign.

Check out the video below to get a glimpse of what the MLive Media Group team members believe (and know) about exceptional customer service.

INDUSTRY INSIGHTS

Blog Posts

Master’s Program Achieves 70% Enrollment Rate


This campaign moved 57% of candidates that started the application sequence online to complete it. Of those, 92% were admitted and 70% enrolled. All this…

Simplify Your Social Media Voice


Generating a social media strategy can be scary for a first-timer. At MLIve Media Group, we get it—when social is just part of your job…

Understanding Clients, Chaos, & The Sales Funnel


When we say we’re passionate (you could say geeky) about marketing, we don’t mean that in a ‘say what will sound good to the customer’…

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