Companies can put together customer service policies and directives but exceptional customer service comes from the heart of the people. When your team not only believes in exceptional customer service, but lives it, you don’t need a company directive. This internalized belief system and the subsequent actions, couple with a stellar product to deliver on the promise you make to your potential customers in each marketing campaign.
Check out the video below to get a glimpse of what the MLive Media Group team members believe (and know) about exceptional customer service.
INDUSTRY INSIGHTS
Blog Posts
Brand Awareness and Cannabis Advertising
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In the cannabis industry, purchasing decisions are based on price, availability, and convenience as well as brand attributes like quality, familiarity, and trust.
5 Strategies for Finding Top Healthcare Talent
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It’s more important than ever for healthcare organizations to develop effective recruitment marketing strategies to attract the right candidates and close the current healthcare staffing…
Understanding What Converts an Audience
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The audience with either practical, pragmatic, and cared about the “numbers,” or felt the work was a calling, and were attracted to the program because…
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