Companies can put together customer service policies and directives but exceptional customer service comes from the heart of the people. When your team not only believes in exceptional customer service, but lives it, you don’t need a company directive. This internalized belief system and the subsequent actions, couple with a stellar product to deliver on the promise you make to your potential customers in each marketing campaign.

Check out the video below to get a glimpse of what the MLive Media Group team members believe (and know) about exceptional customer service.

INDUSTRY INSIGHTS

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Michigan’s Best Reaches Millions, Drives Engagement for Partners


Michigan has to offer and features the adventures of two well-known Michigan Journalists, John Gonzales and Amy Sherman. This content stream, found on Mlive.com/michigansbest, on…

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Mentoring Monday offers a mutually beneficial experience for both mentors and mentees. Mentors gain new perspectives while mentees receive professional development. None of us got…

Putting Your Co-Op Dollars to Work


Whether the supplier, manufacturer or distributor is paying into your marketing plan, you have revenue percentages available to promote the strength of your products in…

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